Privacy Policy

Last updated: June 12, 2026

ZENR (“we,” “us”) respects your privacy. This policy explains what information we collect when you use zenrjunk.com or the ZENR app, how we use it, and the choices you have.

Information we collect

We collect information you provide directly when requesting a quote or booking a pickup:

  • Contact details: name, phone number, and email address
  • Pickup details: street address and service area
  • Photos you submit of items you want removed
  • Notes you add about the job (access, stairs, preferred timing)
  • Basic technical data: device type, browser, and pages visited, used to keep the site fast and reliable

How we use your information

We use the information you provide only to run our business:

  • Preparing and sending your quote
  • Scheduling, performing and following up on your pickup
  • Sending job status updates by text or email
  • Providing donation receipts when your items are donated
  • Improving our website, app and service quality

Photos you submit

Photos are used solely to assess your items and prepare your quote. They are stored securely, are never published or shared for marketing without your explicit permission, and are deleted on request.

What we don't do

We do not sell, rent or trade your personal information to third parties. We do not use your photos or details for advertising. We only share information with service providers strictly as needed to operate (for example, text-message delivery), and they are bound to use it only for that purpose.

Data retention & your rights

We keep job records only as long as needed for business and tax purposes. You may request a copy of the information we hold about you, ask us to correct it, or ask us to delete it at any time by emailing info@zenrjunk.com.

Cookies & local storage

We use only the minimal browser storage needed for the site and the installable app to function (for example, remembering your job ID so you can track your pickup). We do not use third-party advertising cookies or cross-site trackers.

Children's privacy

Our services are intended for adults. We do not knowingly collect information from children under 13.

Contact us

Questions about this policy? Email info@zenrjunk.com or call (516) 749-2207.